I BOUGHT AN ITEM IN THE 4T7 GMBH ONLINE SHOP (4T7.CH) HOW CAN I RETURN IT?
REGISTER FOR YOUR RETURN IN OUR ONLINE SHOP OF 4T7 GMBH WITH YOUR CUSTOMER ACCOUNT. TO DO THIS, CLICK ON “MY ACCOUNT” AND “MY ORDERS”
YOU CAN THEN RETURN YOUR RETURN TO OUR BRANCH OR SEND IT TO US BY POST.
IN OUR SHOP
WE ACCEPT RETURNS OF ITEMS THAT YOU HAVE ORDERED IN THE 4T7 GMBH ONLINE SHOP (4T7.CH) WITHIN OUR OPENING HOURS IN OUR STORE (4T7 GMBH, TARDISSTRASSE 102, 7205 ZIZERS). RETURNS ARE FREE OF CHARGE IN THE BRANCHES.
DON’T FORGET TO PRINT OUT YOUR RETURN SLIP AND USE IT TO REPORT TO ONE OF OUR EMPLOYEES, WHO WILL THEN CHECK THE CONDITION OF THE ITEM. IF THE SECURITY LABEL IS REMOVED, THE RETURN WILL NOT BE ACCEPTED.
VIA POST
FOR ITEMS ORDERED ONLINE, YOU CAN ALSO CHOOSE A RETURN BY POST. YOU HAVE TO BEAR THE SHIPPING COSTS.
DON’T FORGET TO PRINT OUT THE RETURN SLIP AND PUT IT IN THE PACKAGE. PLEASE USE THE PACKAGE IN WHICH YOU RECEIVED THE ITEMS. OUR TEAM WILL CHECK THE QUALITY OF THE ITEM (S) UPON RECEIPT OF THE RETURN. PLEASE DO NOT FORGET THAT IF THE SECURITY LABEL IS REMOVED, THE RETURN IS NO LONGER POSSIBLE.
I BOUGHT AN ITEM ON SALE. HOW CAN I RETURN IT?
YOU CAN RETURN SALE ITEMS TO OUR SHOP OR SEND THEM TO US BY POST.
HOW MUCH TIME DO I HAVE TO RETURN AN ITEM?
YOU CAN RETURN UNWORN ITEMS TO US WITHIN 14 DAYS. THE SECURITY LABEL MUST NOT BE REMOVED. OTHERWISE IT IS NO LONGER POSSIBLE TO RETURN THE GOODS.
HOW WILL MY PAYMENT FOR AN ITEM BE REFUNDED?
AFTER RECEIVING YOUR RETURN, OUR STAFF WILL CHECK THE CONDITION OF THE ITEMS. WE WILL THEN REFUND THE ORDER VALUE. IF YOU PAID BY CREDIT CARD, THE REFUND WILL BE MADE TO THE CARD USED. FOR PAYMENTS BY BANK TRANSFER, WE WILL TRANSFER THE MONEY BACK TO YOUR BANK ACCOUNT. TO SPEED UP THE PROCESSING OF THE REFUND, PLEASE REGISTER THE RETURN UNDER “MY ACCOUNT” IN THE “MY RETURNS” SECTION.
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