- WHICH COUNTRIES CAN ITEMS BE SHIPPED TO?
WE DELIVER EXCLUSIVELY TO SWITZERLAND AND LIECHTENSTEIN. DELIVERIES OUTSIDE OF THESE ZONES CANNOT BE PROCESSED AT THE MOMENT.
- WHAT SHIPPING METHODS ARE THERE?
ALL OUR DELIVERIES ARE SENT BY DPD OR POST.
- HOW LONG IS THE DELIVERY TIME?
AFTER PREPARATION, YOU WILL RECEIVE THE DELIVERY WITHIN 2 TO 5 WORKING DAYS. THE GOODS ARE NORMALLY DISPATCHED ON THE DAY OF THE ORDER.
- HOW MUCH ARE THE SHIPPING COSTS?
THE SHIPPING OF ORDERS VIA OUR ONLINE SHOP 4T7 GMBH (4T7.CH) IS CHF 9.-
- HOW CAN I TRACK THE SHIPPING OF MY ORDERED ITEMS?
AS SOON AS YOUR PACKAGE HAS LEFT OUR WAREHOUSE, YOU WILL BE SENT AN EMAIL WITH THE ASSOCIATED TRACKING NUMBER. YOU CAN THEN TRACK THE SHIPMENT ON THE WEBSITE WWW.DPD.CH OR WWW.POST.CH WITH THE GIVEN TRACKING NUMBER.
- WHAT HAPPENS IF I AM NOT AT HOME WHEN THE DELIVERY ARRIVES?
IF YOU ARE NOT PRESENT AT THE DELIVERY AT YOUR HOME OR AT YOUR WORKPLACE, THE SUPPLIER WILL EITHER PUT YOUR PACKAGE IN YOUR MAILBOX OR LEAVE YOU A NOTIFICATION. DEPENDING ON THE ZONE, YOU CAN EITHER RESCHEDULE THE DELIVERY OR PICK UP YOUR PACKAGE AT THE POST OFFICE INDICATED ON THE NOTIFICATION.
- WHAT TO DO IF MY PACKAGE IS DAMAGED?
OUR ORDER SERVICE IN THE 4T7 GMBH ONLINE SHOP (4T7.CH) PROCESSES YOUR ORDERS WITH THE GREATEST CARE. HOWEVER, IF YOU RECEIVE YOUR PACKAGE DAMAGED OR OPENED, WE WOULD LIKE TO ASK YOU TO COMPLAIN TO THE POST OFFICE OR DPD ACCORDINGLY. IF THE ORDER ARRIVES INCOMPLETE, PLEASE CONTACT OUR CUSTOMER SERVICE AS SOON AS POSSIBLE AT: 044 430 35 35.
All our deliveries are sent by DPD or POST